Global economies and productivity certainly took a hit. We aimed to mitigate losses and deliver the same experience while propagating a healthy relationship with our clients.
Empowering remote productivity
To stay productive, employees need access to data, business applications, and communication and collaboration capabilities: phone, email, calendar, address book, instant messaging, teleconference and videoconference. With a keen foresight into the corporate scenario, we developed our work-from-home infrastructure around collaborative tools. Efficient communication channels build the backbone of a healthy work culture.
The four tools we standardised on
MS Teams
With extensive support for live screen sharing, group calls and meetings, document sharing and inbuilt team management tools, the platform makes group projects and team collaborations more interactive. Multi-factor authentication preventing account theft, real-time encryption of transit data, video and audio recording consent, and secure guest access management make it a cross-platform environment that works even between organizations.
Jira
An extensive ticketing tool that allows bug tracking and efficient management of Agile projects. With email notifications, progress reports, issue tracking and customizable workflows, Jira has found utility across all our teams, be it product management, software development or task management.
Bitbucket
An efficient version control system is vital to smooth handling of ongoing projects. Integrated with Jira, Bitbucket manages data repositories remotely, giving teams a unified platform for collaborating on code, testing and deployment.
Confluence
With structured page trees, a powerful search and collaborative feedback on a single document, Confluence proves a powerful tool for enabling teamwork within an organization.
Building the dashboard
A dashboard is a user interface used to deliver and display an organization's operations and progress reports on a unified graphical platform, increasing coherence between the different teams working to deliver products.
What actually changed
After internal discussions we zeroed in on our core processes to deliver critical performance, while restructuring our standard practices to set up a physically and mentally healthy virtual environment. The highly customizable collaborative environment kept essential operations up and running through a hard period.