What we run
From the order arriving to the invoice standing up
Order entry looks like the simplest process in the business until you count the exceptions: the wrong price, the credit hold, the part that is not available, the customer portal that disagrees with your ERP.
Multi-channel order entry
Orders taken from mail, attachments, customer portals, EDI feeds, phone and marketplaces, validated against the customer record and entered into your ERP.
Every channel lands in one queue with one record, so an order that arrived twice through two routes is caught before it ships twice.
One queue, whatever route the order came in by.
Pricing and terms validation
Prices, discounts, contract terms, rebates and freight terms checked against the agreed customer record before the order is confirmed.
A mismatch goes to your commercial owner rather than being entered as requested, because a wrong price accepted at entry becomes a credit note and an argument later.
Pricing disputes resolved before dispatch, not after invoicing.
Credit and hold management
Credit limits and exposure checked to your rules, holds applied and communicated, release requests routed to your credit controller and the customer kept informed while it sits.
Release authority stays with you. Our part is to make sure a held order is visible and moving rather than parked.
Holds that get a decision instead of ageing quietly.
Backorder and availability handling
Availability checked at entry, backorders raised and tracked, substitutions offered within your rules, and promised dates updated whenever supply changes.
Customers are told when a date moves rather than discovering it on the delivery day, which is the difference between a supply problem and a service failure.
Promised dates that reflect what is actually available.
Returns and credits
Return authorisations raised to your policy, reasons captured consistently, credits prepared for your approval and the returns queue kept clear.
Return reasons are coded and reported, because the same reason recurring on the same product line is a quality or a listing problem rather than a returns problem.
Returns worked to policy, with reasons that add up to something.
Order to cash handoffs and system agreement
The handoffs to warehouse, dispatch, invoicing and collections kept clean, with order status accurate, documentation complete and blocked orders escalated to a named owner.
Order, price, stock and status data is reconciled daily between your ERP and the customer portals you are required to trade through, and customer, part, price and ship-to records are maintained as an owned task rather than fixed on discovery.
One status wherever the customer looks, and fewer orders stuck between departments.