Logistics.
Freight moves at night, so support does too
Loads are dispatched, tracked and delivered around the clock, across time zones and across systems that belong to other people. The TMS, the warehouse system, carrier and customer EDI, telematics and the billing run all have to agree, and when one of them stops, trucks stand at the dock.
Feeds that fail loudly and recover cleanly, and a billing run that matches the loads that actually moved.
Dispatch does not stop at 6pm, and neither does the shift that supports it.
TMS, WMS, EDI, telematics and finance, under one agreement and one queue.
Logistics documentation and billing run by the same firm that runs the systems.
Our own cloud TMS, so the team knows the domain from the inside.
The three that come up every time
Not an exhaustive list. These are the ones that show up in the first conversation on almost every logistics engagement, and the ones the service is shaped around.
EDI and carrier feeds nobody watches
Tenders, status messages, invoices and proof of delivery arrive through dozens of partner connections, and a silent failure is found by a customer, not a monitor.
Each feed is inventoried, monitored for volume and lateness rather than just errors, and given an owner and a run book.
A missing 214 is an alert, not a phone call from a shipper.
Peaks that arrive on the calendar
Quarter end, holiday season and produce season push volume far above the average the systems were sized for.
Capacity, change freezes and staffing are planned against your peak calendar, with no releases scheduled across it.
The peak is a planned period, not an incident.
Billing that drifts from the freight
Accessorials, fuel surcharges and rate changes make the invoice the most disputed document in the business, and disputes hold cash.
Rating, audit and billing checks run against the load record before an invoice goes out, with exceptions worked the same day.
Fewer short-pays and a faster cash cycle.
The parts of the service that do the work
Nothing here is specific to this sector. These are the same families described across the site, scoped to what a logistics estate actually needs.
Managed IT Services
Network, systems and end-user support across terminals, yards and offices, including sites with no local IT.
Application Management
TMS and WMS integration, carrier and customer EDI, portals and the test automation that proves a change.
Managed Business Services
Logistics documentation, freight billing, order entry and finance and accounting operations.
AI Solutions
Document capture, exception triage and agents that chase the status updates people currently chase by hand.
Shaped to the sector, not relabelled for it
The delivery model is the same one described on the service pages: one accountable team, one ticket queue, a monthly service review. What changes for this sector is where the attention goes and how the work is scheduled.
Everything below is a working practice rather than a promise. If one of them would not survive contact with your estate, say so in the first call and we will tell you what it would take.
Talk to an expert- Scheduled around the freightChange windows are set against dispatch volume and your peak calendar, not ours. Integration changes are rehearsed against partner test endpoints first.
- Feeds monitored for silenceEvery partner connection has an expected volume and timing. Lateness and silence alert, because most EDI failures do not produce an error.
- Systems and back office togetherWhere we run the billing desk as well as the TMS, a rating fault is fixed at the source rather than corrected invoice by invoice.
Scope and targets are set after discovery, against the estate as it stands.
Before you send an RFP
Do you only support AtomicRoute, or other TMS platforms too?
Both. AtomicRoute is our own product, which is why the team knows the domain, but the managed service supports the TMS and WMS you already run. We will not use a support engagement to sell you a replacement.
Can you take over EDI from our current provider?
Yes. Partner connections are inventoried, mapped and moved one trading partner at a time, with parallel running where the partner allows it. The highest-volume partners move last, once the method is proven on the smaller ones.
What happens to a dispatch outage at 2am?
It is a priority incident worked by the shift that is already on. Coverage is 24×7 because the handover crosses time zones during working hours, not because somebody is woken at home.
Can you run freight billing as well as the systems?
Yes, under Managed Business Services. Billing, audit and documentation teams work from the same queue as the systems team, so a rating or integration fault is fixed once rather than worked around on every invoice.
Send us thelanes.
And the integrations behind them. The first call is a scoping conversation, and the discovery output is yours whether or not you appoint us.