Manufacturing.
The line does not wait for a change window
Plant systems run to the shift pattern, not to a maintenance calendar. The ERP you actually run sits alongside shop-floor and quality data, and between them are the supplier and customer integrations nobody wants to touch because the person who built them has left.
Month-end that closes on time, and a line stoppage triaged with the maintenance and change history already attached.
Shift handover crosses time zones, so a night shift is a working shift rather than a pager.
ERP, MES adjacencies, quality data and the integrations between them, under one agreement.
E-Business Suite, Fusion and the database layer beneath them, supported by the same team.
Manufacturers are among the longest-running accounts on our books.
The three that come up every time
Not an exhaustive list. These are the ones that show up in the first conversation on almost every manufacturing engagement, and the ones the service is shaped around.
A change window that does not exist
Production runs through the hours a change would normally be made in, so patching, upgrades and integration work compete directly with output.
Work is staged, rehearsed and scheduled against the production calendar rather than against ours.
Changes land in planned downtime, not in borrowed downtime.
Integrations nobody owns
Supplier portals, customer EDI, logistics feeds and quality systems are usually joined by scripts written years ago by somebody who has since left.
They are inventoried, documented and brought under version control before anything else is touched.
A failed feed has an owner and a run book instead of an archaeology exercise.
Two teams, one month-end
Finance closes on the ERP while operations lives on the shop floor, and an incident in either can stop the close.
One queue covers both, so the dependency is visible before it becomes an escalation.
The close is a date, not a negotiation.
The parts of the service that do the work
Nothing here is specific to this sector. These are the same families described across the site, scoped to what a manufacturing estate actually needs.
Managed IT Services
Monitoring, network and systems across plant and office, including the sites with no local IT.
Oracle Services
E-Business Suite and Fusion support, DBA cover and integration, with in-house Oracle expertise.
Application Management
The integration layer, the portals and the test automation that proves a release before it ships.
Managed Business Services
Order processing and finance and accounting operations, run alongside the systems they depend on.
Shaped to the sector, not relabelled for it
The delivery model is the same one described on the service pages: one accountable team, one ticket queue, a monthly service review. What changes for this sector is where the attention goes and how the work is scheduled.
Everything below is a working practice rather than a promise. If one of them would not survive contact with your estate, say so in the first call and we will tell you what it would take.
Talk to an expert- Scheduled against productionChange windows come from your production calendar. Work that cannot wait for one is rehearsed in a non-production environment first.
- Evidence by defaultChange records, approvals and restore tests are produced as the work happens, which is also what a customer audit asks for.
- Site-level accountabilityEvery plant and office has a named owner for connectivity and support, because availability is judged at the site, not at the average.
Scope and targets are set after discovery, against the estate as it stands.
Before you send an RFP
Can you support an ERP version the vendor has stopped supporting?
Yes, and it is common. We will tell you plainly what you lose in that position, cost the upgrade, and keep supporting the current version while you decide. Staying put is a decision rather than a default, but it is yours to make.
Do you work on the shop floor or only in the server room?
The managed service covers the IT estate: networks, servers, applications and end-user support, including the devices on the floor. Process control and machine-level systems stay with the vendors who certify them, and we hold the integration between the two.
What happens to a line stoppage out of hours?
It is an incident with a response target, worked by the shift that is already on. Coverage is 24×7 because the handover crosses time zones during working hours, not because somebody is woken at home.
Can you take over from an incumbent without stopping production?
Yes. Support moves in a planned order with the outgoing team shadowed rather than cut off, and plant-critical systems move last. Admin credentials and monitoring transfer before any support responsibility does.
Send us theestate.
Including the integrations nobody has documented. The first conversation is a scoping call, and the discovery output is yours whether or not you appoint us.