Education.
Demand that spikes, then disappears
Enrolment week needs three times the hands that February does. Between the student record system, the device fleet, the shared labs and the learning platform, the work is all of IT at once, and it usually sits with a small internal team carrying every part of it.
Enrolment week handled without borrowed staff, and devices reimaged before students arrive.
Capacity sized to the peak you actually have, not to the average across the year.
Labs, loan devices and personal kit, each with a different support expectation.
Including the nights before a deadline, when a platform outage is not a next-morning problem.
Education sits alongside government and manufacturing in the longest-running accounts.
The three that come up every time
Not an exhaustive list. These are the ones that show up in the first conversation on almost every education engagement, and the ones the service is shaped around.
A peak you cannot hire for
Enrolment and term start need capacity that is idle for most of the year, so the choice is between over-hiring and under-covering.
Capacity flexes against the academic calendar, agreed in advance rather than requested in the week.
The peak is planned for instead of survived.
Devices that come back broken
Shared labs and loan fleets churn hard, and reimaging is a job that only exists in the gaps between terms.
Imaging, patching and asset tracking run to a schedule set by the calendar, not by whoever has time.
Machines are ready before the students are.
A platform outage with a deadline attached
A learning platform failing the night before a submission is not a next-morning incident, whatever the contract says.
Those windows are known in advance and covered deliberately.
The deadline holds.
The parts of the service that do the work
Nothing here is specific to this sector. These are the same families described across the site, scoped to what a education estate actually needs.
Managed IT Services
End-user support, device management, network and systems across campuses and sites.
Application Management
Student systems, learning platforms, portals and the web estate around them.
Oracle Services
Finance, HR and student-adjacent Oracle platforms, supported with in-house Oracle expertise.
AI Solutions
AI and automation work where an institution wants more than a dashboard.
Shaped to the sector, not relabelled for it
The delivery model is the same one described on the service pages: one accountable team, one ticket queue, a monthly service review. What changes for this sector is where the attention goes and how the work is scheduled.
Everything below is a working practice rather than a promise. If one of them would not survive contact with your estate, say so in the first call and we will tell you what it would take.
Talk to an expert- Sized to the term, not the yearCapacity is agreed against the academic calendar, so enrolment week is a planned peak rather than an escalation.
- Fleet work scheduled into the gapsImaging, patching and refreshes are planned into the breaks, which is the only time they can run without displacing teaching.
- Deadline windows covered deliberatelySubmission and results periods are treated as known high-risk windows and staffed as such.
Scope and targets are set after discovery, against the estate as it stands.
Before you send an RFP
Can you cover enrolment week without us hiring?
That is the usual reason for the engagement. Capacity is agreed against your academic calendar ahead of the peak, so the week is staffed to a plan rather than to whoever is available.
Do you support student-owned devices?
Up to the boundary you set. Network access, authentication and the applications the institution provides are in scope by default. Repairs to personal hardware are not, and that line is written down rather than assumed.
What about safeguarding and data protection?
Access is scoped to role and logged, and we work to the policies you already hold rather than imposing ours. Where your policy and our standard practice differ, yours wins and we document the difference.
Can you work alongside our internal team?
Most education engagements are exactly that. The internal team usually keeps the relationship work and the decisions, and we take the volume and the overnight cover. The split is agreed explicitly so nothing falls between the two.
Plan the nextterm start.
Tell us what the last enrolment week cost in borrowed staff and overtime. That is the number the engagement is measured against.