Service desk
First and second line across portal, phone, email and chat, with triage against documented run books rather than tribal knowledge.
Every ticket carries the affected service, so volume can be traced to causes rather than counted.
One queue, one record, and a response you can hold us to.
Desktop and laptop management
Imaging, provisioning, patching, software deployment, encryption compliance and hardware lifecycle across Windows and macOS.
Builds are standardised and version-controlled, so a replacement machine matches the one it replaced.
A rebuild that takes an hour, not an afternoon.
Mobile device management
Enrolment, policy, application deployment, conditional access and remote wipe for corporate and bring-your-own devices.
The separation between corporate and personal data is designed, documented and explainable to an employee.
A lost phone that is a policy action rather than an incident.
Identity and access
Joiner, mover and leaver processes, group and licence assignment, privileged access requests, and access reviews that produce evidence.
Leavers are the risk nobody audits until they have to. The process is timed and logged.
Access that can be evidenced on the day it is questioned.
Collaboration and productivity
Microsoft 365 or Google Workspace administration: mail flow, licensing, shared resources, meeting rooms and the recurring problems around them.
Licence assignment is reviewed quarterly, including the seats you are paying for and nobody is using.
Licence spend that reflects the people actually working here.
Self-service and knowledge
A knowledge base written from resolved tickets, plus self-service password reset and request catalogue for the routine work.
Articles are created from real resolutions, which is the only way a knowledge base stays true.
Fewer tickets, because the common ones no longer need us.