What is included
Six control areas, run as one service
This is the operated layer. The risk register, policy, compliance readiness and board reporting that decide which controls you need are the cybersecurity programme further down this page, run by the same team on the same queue. It leans on the rest of the Managed IT family too. Identity, patching and monitoring are already part of running an estate properly. This is the discipline that makes them defensible.
Identity and access
Single sign-on, conditional access, multi-factor enforcement, privileged access control, service account hygiene, and joiner, mover and leaver processing with an audit trail.
Access reviews produce evidence with names and dates against them. Identity is where most incidents begin, and the leaver list is the thing nobody audits until they have to.
Access that can be evidenced on the day it is questioned.
Endpoint detection and response
Agent deployment with coverage reported across servers, laptops and mobile devices, detection policy tuned to your estate, and isolation available to the shift that is watching.
Coverage is reported as a gap list rather than assumed from a licence count. The device nobody manages is the one that matters.
An endpoint that can be isolated by the people watching it.
Patch and vulnerability management
Patch cycles by ring, out-of-band handling for urgent releases, authenticated vulnerability scanning, and remediation tracked to closure rather than to a report.
Every deferral is recorded as accepted risk with a named owner and a review date, so exposure is a stated position rather than a silence.
A patch and vulnerability position you can state on any given day.
Email and perimeter controls
Mail filtering, sender authentication records, attachment and link handling, firewall rule lifecycle, segmentation, and the review cycle that stops a rule base growing forever.
Rules and exceptions carry owners and review dates. Temporary exceptions are the ones that become permanent by default.
A rule base and a mail policy you can explain to an assessor.
Logging and monitoring
Log sources identified and forwarded, retention set against your obligations, detection content maintained, and alerts routed to a staffed shift rather than into a shared mailbox.
Log coverage is audited as a list of sources that should be reporting and are not, because a detection rule over a missing log is theatre.
Alerts that reach a person who can act on them.
Incident response
A documented response process with roles, contact trees, containment authority agreed in advance, and rehearsals against scenarios drawn from your own estate.
The decisions that waste time in a real incident are the ones about authority: who can disconnect a site, who calls the insurer, who speaks to customers. They are settled in writing beforehand.
A response that opens with action rather than with a call about who decides.