Government
and Non-profit
Public money is spent in public. Change control has to be documented as it happens, evidence has to be produced on request rather than assembled for the occasion, and the reporting has to hold up when somebody who was not in the room reads it a year later.
An estate that passes review without a scramble, and spend defensible line by line.
Change records, approvals and restore evidence are produced as the work happens.
Run books, escalation matrices and service reviews, written to be read by somebody external.
Coverage that does not depend on a single named officer being reachable.
Sixteen years of working to other people's governance, not only our own.
The three that come up every time
Not an exhaustive list. These are the ones that show up in the first conversation on almost every government and non-profit engagement, and the ones the service is shaped around.
Evidence assembled after the fact
An audit or a funder's review asks for a record of what changed, who approved it and whether backups actually restore. Most estates can produce that only by reconstructing it.
The record is a by-product of the work rather than a project of its own.
The answer exists before the question is asked.
Procurement outlives the people
Officers move on mid-contract. If the knowledge sits with individuals, continuity is a vacancy away from a problem.
Run books, registers and ticket history belong to you throughout, not at exit.
A handover is a document, not a memory.
Spend that has to be defensible
Every line has to be explainable to somebody who did not choose it, often years later.
Fixed monthly fees against a known register, with project work estimated and approved separately.
No surprise invoice to explain in a committee.
The parts of the service that do the work
Nothing here is specific to this sector. These are the same families described across the site, scoped to what a government and non-profit estate actually needs.
Managed IT Services
Monitoring, network, systems and end-user support, with security operated alongside rather than bolted on.
Oracle Services
Finance and HR platforms supported with in-house Oracle expertise, including the integrations around them.
Application Management
Case and grant systems, public-facing services and the testing that proves a release.
Microsoft Enterprise Services
Dynamics 365, Power BI and .NET, which is where a good deal of public-sector reporting already lives.
Shaped to the sector, not relabelled for it
The delivery model is the same one described on the service pages: one accountable team, one ticket queue, a monthly service review. What changes for this sector is where the attention goes and how the work is scheduled.
Everything below is a working practice rather than a promise. If one of them would not survive contact with your estate, say so in the first call and we will tell you what it would take.
Talk to an expert- Change control you can showEvery change carries a record, an approver and a rollback. The audit trail is the working method, not a report written for the auditor.
- Documentation you keepThe estate register, run books, monitoring configuration and ticket history are yours throughout. Being replaceable is part of the design.
- Reporting written for a committeeMonthly service reviews cover volumes, target attainment, recurring causes and the remediation plan, with an owner and a date against each.
Scope and targets are set after discovery, against the estate as it stands.
Before you send an RFP
Can you work inside our existing procurement framework?
Usually. Tell us the framework and the evaluation criteria and we will say plainly whether we can meet them as they stand. Where we cannot, we would rather say so before the submission than after it.
Who owns the documentation if the contract ends?
You do, throughout. The estate register, run books, monitoring configuration and ticket history are yours during the engagement, not handed over at the end of it.
Can you meet our data residency requirements?
Residency and access are scoped at the start, because the answer changes what the delivery model can look like. We will set out where data sits and who can reach it before anything is signed, rather than after.
Do you supply evidence for audits and funder reviews?
Yes, and it does not need a project to produce. Change records, approvals, restore tests and the service review history are maintained as the work happens, so an evidence request is a retrieval rather than an exercise.
Bring us thereview.
Whatever is coming: an audit, a funder's visit, a framework submission. We will tell you where the estate stands against it before anybody writes a proposal.