Managed
IT Services

Managed IT services suit organisations looking to outsource IT operations, reduce cost, and improve the efficiency, security and performance of their infrastructure. AtomicNorth covers the complete range: on-premises, cloud-based and hybrid.

Six support functions, one contract, one operations bridge that answers for availability.

Get in touch See what is covered

Coverage24×7×365

Shift handover crosses time zones, so overnight is a working shift rather than a pager.

EstateOn-prem, cloud, hybrid

One team across the whole estate, including the part the last acquisition brought with it.

ScopeSix functions

Monitoring, network, end user, systems, cloud, and security with its cybersecurity programme, in a single agreement.

Track recordSince 2010

Sixteen years running infrastructure for manufacturers, government and enterprise.

What is included

Infrastructure management, end to end

Every function below is delivered by the same team, under the same ticket queue and the same monthly report. You can start with one and add the rest without renegotiating the contract.

Infrastructure monitoring

Agent and agentless checks across servers, storage, hypervisors, databases and cloud workloads, with synthetic transactions on the services your users actually notice.

Thresholds are tuned during transition so alerts mean something. Noise is treated as a defect.

You find out from us, with the change history already attached.

Network support

LAN, WAN, SD-WAN, wireless, VPN and the carrier circuits between sites, including vendor management when the fault is on the provider's side.

Configuration is version-controlled, so a rollback is a file rather than a memory.

Site-level connectivity with a named owner for every link.

End user support

Help desk, desktop management and mobile device management, so employees can reach the infrastructure and applications without an issue standing in the way.

Joiners, movers and leavers run to a documented process with an audit trail.

End-to-end support for the people using the estate, not just the estate.

System support

Operating systems, patch cycles, backup verification, restore testing and capacity headroom, on Windows, Linux and the virtualisation layer beneath them.

Backups are proven by restore, not by a green tick in a console.

A patch and recovery position you can state in a board paper.

Managed cloud services

Azure, AWS and hybrid estates run as one environment: provisioning, identity, backup, monitoring and the monthly cost line that comes with them.

Right-sizing and reserved capacity are reviewed quarterly rather than at renewal.

Cloud spend that tracks what you actually run.

Managed security services

The controls, operated: identity and access, endpoint detection and response, patch and vulnerability management, firewall and email protection, logging, and incident response. Plus the cybersecurity programme above them: risk, governance and readiness for ISO 27001, SOC 2 or NIST CSF.

Findings arrive with a remediation owner and a date, not as a PDF of severities.

Security operated alongside the estate, not bolted on beside it.

Transition: the first ninety days

WeekOneDiscover

We inventory what is actually running, not what the last asset register says: hosts, circuits, licences, backup jobs, admin accounts and the integrations nobody documented.

Most estates surface at least one surprise here. Finding it in week one is the point of the exercise.

You receive:

An estate register and risk list

Every system with an owner, a support status and a criticality rating, plus the risks ranked by what they would cost you on the day they fail.

This is yours whether or not the engagement continues.

WeeksTwo to FourInstrument

Monitoring goes on before support does. Agents deployed, thresholds tuned against real load, synthetic checks written for the handful of services that define a good day.

An alert that nobody acts on is noise, and noise is what makes teams stop reading alerts.

You receive:

A working monitoring baseline

Dashboards, alert routing, on-call rota and the first fortnight of data showing what normal looks like on your estate rather than a vendor template.

Thresholds are documented with the reasoning behind each one.

WeeksFive to EightTransition

Support moves across in a planned order, usually end user first and core systems last, with the outgoing team shadowed rather than switched off.

Run books are written during the handover, by the people receiving the work, and reviewed by the people leaving it.

You receive:

Run books and a live queue

Documented procedures for the recurring work, an escalation matrix with names against it, and a ticket queue you can see into at any time.

Nothing goes live until its run book has been executed once under supervision.

WeekNine OnwardOperate

Steady state: incidents worked to the agreed response and resolution targets, changes raised and approved, patching on cycle, restores tested on schedule.

Improvement is part of the service. A recurring incident is a problem record, not a monthly line item.

You receive:

A monthly service review

Volumes, target attainment, top recurring causes, capacity trends, security posture and the remediation plan for whatever slipped, with an owner and a date.

The report is written to be read by your board, not by us.

Coverage

What we watch, and what happens next

Response targets below are the standard commitment. Estates with regulated workloads or single-site manufacturing constraints are quoted separately.

Managed IT services coverage by function, with monitoring scope, first action and response target
Function	What is watched	First action on failure	Response target
Infrastructure monitoring	Hosts, storage, hypervisors, databases, cloud workloads, synthetic service checks	Alert triaged against change history, incident raised, owner notified	15 min, P1
Network support	Switching, routing, wireless, VPN tunnels, carrier circuits, site-to-site links	Path isolated, config diff checked, carrier ticket opened where the fault is theirs	15 min, P1
End user support	Help desk queue, desktop fleet, mobile devices, access requests	Ticket triaged and assigned, user contacted with an expected time	30 min, P2
System support	Operating systems, patch state, backup jobs, restore tests, capacity headroom	Job rerun or rollback executed, root cause opened as a problem record	30 min, P2
Managed cloud	Subscription health, identity, quotas, backup, spend against forecast	Workload isolated or scaled, cost anomaly reported the same day	30 min, P2
Managed security	Firewall estate, endpoint agents, vulnerability findings, assessment schedule	Containment first, then evidence preserved and escalation to your named contact	15 min, P1

Commercials

Priced on the estate, not on the drama

Managed IT is quoted per device and per user against the register built in week one, with a fixed monthly fee covering the functions in scope. Project work is separate and estimated before it starts.

There is no charge for incident volume. A month with more incidents costs the same as a quiet one, which is the only arrangement that leaves us on the same side of the problem as you.

Ask for an estimate

In the monthly feeMonitoring, ticket handling, patching, backup verification, reporting, service review and the run book library.
Quoted separatelyMigrations, hardware refresh, office moves, new site builds, penetration test cycles beyond the agreed schedule.
Never chargedIncident volume, out-of-hours calls inside the covered functions, and the estate register you take with you if you leave.

Indicative structure. Final scope and rates are set after discovery.

Environments

We support the estate you already run

No rip and replace as a condition of support. Where a platform is genuinely at end of life we will say so, cost the alternatives, and keep supporting it while you decide.

Windows Server

Linux

VMware

Hyper-V

Azure

AWS

Microsoft 365

Active Directory

Oracle Database

SQL Server

Questions we get asked

Before you send an RFP

Can you take over from an incumbent provider without an outage?

Yes, and it is the usual case. Support moves in a planned order with the outgoing team shadowed rather than cut off, and core systems move last. The risk window is the handover of admin credentials and monitoring, which is why both are done before any support responsibility transfers.

Do we have to replace our monitoring or ITSM tooling?

No. Where you already run tooling that works, we operate it. Where there is nothing in place, we bring ours and you keep the configuration and the data if the relationship ends. Either way the ticket queue is visible to your team, not just to ours.

What sits outside the managed service?

Project work: migrations, refreshes, site builds and anything that changes the shape of the estate rather than keeping it running. Those are estimated and approved separately, so a busy project month never arrives as a surprise on the managed invoice.

How does support work across time zones?

Delivery centres in Noida, Chennai and Jammu with client-facing offices in Mississauga and London. Coverage is 24×7 because the shift handover crosses time zones during working hours, rather than by waking someone at home and calling it on-call.

What happens to our documentation if we leave?

You keep it. The estate register, run books, monitoring configuration and ticket history are yours throughout, not just at exit. Being replaceable is part of how the service is designed rather than a risk we manage.

Get intouch.

Send us the estate as it stands, however messy the register is. The first conversation is a scoping call, and the week-one discovery output is yours whether or not you appoint us.

Get in touch Book a scoping call

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