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Files that are ready
when the underwriter opens them

Loan set-up, document indexing, income and asset verification support, conditions clearing, pre-underwriting checks and post-close audit, staffed against volume that never arrives evenly.

Credit decisions stay with your underwriters. Our work is the preparation, the chasing and the checking that decides how long a decision takes.

SystemsYour LOS

Work happens in your loan origination system under your roles and your audit trail.

DecisionsYours

Underwriting, credit and pricing authority stay with your licensed staff throughout.

CapacityFlexes with volume

Teams are sized against your pipeline forecast rather than against a fixed contract shape.

BaselineMeasured first

Touch counts, condition volumes and re-work rates are measured on your own files before targets are set.

What we run

Everything around the credit decision

An underwriter's time is the constrained resource in any lending operation. Most of what consumes it is not judgement, it is a file that arrived incomplete, mislabelled, or with a document nobody chased.

Loan set-up and data entry

Application data keyed and validated into your loan origination system, disclosures queued to your compliance calendar, and the file structured to the checklist your underwriters expect.

Set-up errors are the most expensive defect in the process because everything downstream inherits them, so this queue carries a full check rather than a sample.

A file that starts correct instead of being corrected later.

Document indexing and stacking

Incoming documents classified, named, dated, indexed to the right placeholder and stacked in your required order, including the multi-document PDFs that arrive as one file.

Duplicates, expired documents and versions superseded by a newer statement are resolved rather than filed alongside each other.

A stack an underwriter can read without hunting for the current version.

Income and asset verification support

Employment, income and asset documentation gathered and checked for completeness and consistency, calculations prepared to your worksheets, and verification requests raised and chased.

Discrepancies are documented and escalated, not smoothed over. Consistency checks are preparation for a decision, never a substitute for one.

Verification packages that arrive complete and reconciled.

Conditions clearing

Underwriting conditions tracked per file, borrowers and brokers chased to an agreed contact cadence, documents received against the specific condition, and cleared items presented back for sign-off.

Every condition carries an age and an owner, because the file that stalls is almost always the one where the chase stopped and nobody noticed.

Conditions that age visibly rather than quietly.

Pre-underwriting checks

A completeness and consistency pass before the file reaches an underwriter: checklist items present, documents in date, data agreeing across the application, and calculations recomputed.

The output is a written exception list attached to the file, so the underwriter starts with the issues rather than finding them.

Files that reach underwriting once rather than twice.

Post-close audit and trailing documents

Post-close file review against your checklist, exceptions logged and remediated, trailing document chasing, and file preparation for investor delivery or internal quality review.

Exceptions are reported by cause and by source, so a broker or a step producing repeat findings becomes a conversation rather than a recurring cost.

Post-close exceptions found and cleared by you, not by an investor.

How a processing engagement runs

StepOneMap

Your process as it runs: the checklists, the stacking order, the conditions library, the touch points per file and the steps where a file goes backwards.

Re-work is counted separately from work, because a team that looks busy is often processing the same file for the third time.

You receive:

A process and defect map

Each step with its inputs, its checklist and its measured volume, plus a ranked list of the defects that send files backwards.

Yours to keep, and usually the first time the re-work rate has been quantified.

StepTwoConfigure

Roles in your loan origination system scoped to the tasks in the split, work instructions written from your own checklists, and the escalation route to your underwriters agreed with names.

The boundary is written explicitly: what we prepare, what we chase, what we check, and every point at which a decision returns to your licensed staff.

You receive:

An agreed operating boundary

A responsibility matrix per queue, LOS role design, the conditions library and stacking standard, and the escalation matrix.

Signed off by your operations and compliance leads before any file is touched.

StepThreeTransition

Queue by queue, starting with indexing and set-up because they are checklist-driven and easy to verify, with every file checked during the first tranche rather than sampled.

Conditions clearing and pre-underwriting move once the conditions library and the underwriter escalation route have been exercised on live files.

You receive:

Verified queues

Each queue released after its quality check holds for an agreed period, with defects written back into the instructions.

A route back to your team stays available until the release criteria are met twice.

StepFourOperate

Steady state: daily queue and condition ageing management, chase cadence maintained, pre-underwriting exception lists produced, and independent quality sampling.

Capacity is reforecast against your pipeline each month, up and down, because staffing to the peak all year is the other way to waste money.

You receive:

A monthly service review

Volumes, touch counts and re-work against the baseline, condition ageing, pre-underwriting exception causes, post-close findings by source, and the capacity forecast for the next period.

Recurring causes carry owners and dates, including the brokers and the internal steps generating them.

01
Coverage

What we prepare, and what you decide

US lending operates under TILA, RESPA, ECOA and state requirements. Timing and disclosure obligations sit with you as the lender, and the process is built so our work supports those calendars rather than sitting outside them.

Mortgage Loan Processing coverage
FunctionScopeCadenceRetained by your staff
Set-up Application data entry, validation, disclosure queueing to your calendarPer fileDisclosure issue and timing responsibility
Indexing Classification, naming, placeholder indexing, stacking orderPer document batchChecklist and stacking standard ownership
Verification Documentation gathering, completeness checks, calculation preparationPer fileAcceptance of income and asset conclusions
Conditions Tracking, borrower and broker chasing, document receipt, presentationDailyCondition sign-off and clearing authority
Pre-underwriting Completeness and consistency pass, written exception listPer file before underwritingCredit decision and any exception approval
Post-close File review to your checklist, exception logging, trailing documentsPer closed fileRemediation decisions and investor delivery
Reporting Ageing, touch counts, re-work, exception causes, capacity forecastWeekly and monthlyPipeline and staffing decisions

Nothing in this scope includes credit judgement, pricing, exception approval or borrower advice. Where a file needs one of those, it goes to your staff with the preparation already done.

Volume

Pipelines arrive in waves. Fixed teams do not

Lending volume moves with rates, seasons and a marketing decision somebody made three weeks ago. A processing team sized for the peak is idle for much of the year, and a team sized for the average turns every good month into a queue.

So capacity is reforecast against your pipeline on a monthly cycle, in both directions, with a cross-trained bench that can move between indexing, conditions and post-close work as the shape of the pipeline changes.

Ask for a pipeline capacity review
  • Forecast monthlyCapacity is set against your own pipeline forecast each month, and reductions are as real as increases.
  • Cross-trainedThe bench is trained across queues, so a surge in one does not require hiring while another sits quiet.
  • Quality held through the peakSampling rates hold when volume rises. A busy month with quality suspended produces post-close findings instead.

Indicative approach. Ramp timings and notice periods are agreed against your own volume history.

Questions we get asked

Before outsourcing loan processing

Do you make any credit decisions?

No. Underwriting, exception approval, pricing and borrower advice stay with your licensed staff, and the boundary is written into the responsibility matrix before any file is touched. Our work is preparation, chasing and checking, which is where the elapsed time in a file actually goes.

How do you handle borrower and broker contact?

To your scripts, from your templates, on the chase cadence you set, and logged in your loan origination system so the contact history lives where your team can see it. Anything that turns into advice, a complaint or a pricing question is routed to your staff rather than answered.

Can you flex down as well as up?

Yes, and that has to be in the commercial terms rather than in a conversation. Notice periods and ramp-down steps are agreed against your own volume history at the start, because the provider incentive during a downturn is to keep the headcount billing.

What about compliance timing rules?

Disclosure and timing obligations sit with you as the lender. What we do is build the queues so the work feeds those calendars: items queued to your dates, ageing visible, and an escalation the moment something is at risk of missing a window. We will not claim to carry a regulatory obligation that is not ours to hold.

Can you work a post-close backlog without touching origination?

Yes, and it is a sensible first engagement. It is bounded, the checklist already exists, and the exception findings tell you which upstream step is producing them. Several engagements have started there and moved upstream once the causes were visible.

Ready files,faster decisions.

Start with a process map and a re-work count on your own files. It is a short engagement, it quantifies where files go backwards, and the findings are yours whatever you do next.

Get in touch Book a scoping call